CONNECTION WELLBEING HUB
Connection Wellbeing Hub Pty Ltd
ABN 94 698 009 237
Interim Version — Pending Formal Legal Review
Last updated: August 2026
These Terms & Conditions ("Terms") apply to services, activities, events, workshops, programs, consultations, communities and experiences provided, organised, facilitated or promoted by Connection Wellbeing Hub Pty Ltd ("Connection Wellbeing Hub", "CWH", "we", "us" or "our").
They apply to any person engaging with or participating in our services ("you", "client" or "participant").
By booking, purchasing, attending or participating in a CWH service, activity, workshop, event or program, or by joining a CWH-operated community where these Terms are made available, you agree to be bound by these Terms.
Additional terms or participant requirements may apply to particular services or activities. Where additional conditions apply, they will be provided to you before participation wherever reasonably practicable.
These Terms should be read together with any applicable booking information, service agreement, participant information, activity-specific risk information or other conditions provided by CWH.
Connection Wellbeing Hub provides practical, forward-focused support and experiences designed to help people reconnect with themselves, build confidence, increase connection and participation, and find practical ways forward.
Our services and experiences may include:
The specific services available may change over time.
CWH provides practical, non-clinical mentoring, wellbeing support, education, consultation and community-based experiences.
Our support is focused on helping participants explore their circumstances, identify practical possibilities, build confidence and consider steps forward that align with their own goals and values.
Richelle Stewart is not a registered psychologist, counsellor or mental health clinician and does not hold AHPRA registration or equivalent counselling body registration.
CWH services are delivered based on lived experience, professional experience, sector knowledge and relevant training and qualifications.
If we become concerned that your needs fall outside the scope of the support we provide, we may recommend that you seek assistance from an appropriately qualified professional. Where appropriate, CWH may pause or end a support relationship if continuing would be outside the scope of our services or would not be appropriate or safe.
CWH support may, where appropriate, occur alongside professional or clinical services. This does not replace the advice or treatment provided by your qualified health or other professional.
From time to time, CWH may engage appropriately qualified professionals, practitioners or specialist facilitators to deliver specific workshops, programs or experiences. Where this occurs, the nature of their involvement will be communicated where relevant.
CWH may operate or facilitate online and in-person communities, including communities hosted through third-party platforms such as Facebook or other platforms.
CWH communities are intended to provide opportunities for connection, information sharing, encouragement and peer support.
Community spaces are not a substitute for professional, medical, psychological, legal or other specialist advice.
Information or opinions shared by community members do not necessarily represent the views, recommendations or advice of CWH.
Members are responsible for considering the accuracy and suitability of information shared by others before acting on it.
Members are expected to:
CWH may remove content or restrict or remove a member's access to a community where we consider this reasonably necessary to protect members, maintain community standards or uphold the purpose of the community.
Community moderation may be assisted by volunteer moderators acting under the direction of CWH.
An activity, event, recommendation or invitation shared within a CWH community is not automatically a CWH activity.
Where a community member independently organises an activity, event, outing or gathering, responsibility for organising and conducting that activity rests with the person or organisation arranging it unless CWH has expressly identified itself as the organiser, facilitator or host.
Where CWH organises, facilitates or formally promotes an activity, the relevant CWH terms and activity-specific conditions will apply.
CWH respects your privacy and will handle personal information in accordance with applicable Australian privacy laws and our Privacy Policy.
Information shared with CWH in the course of providing services will generally be treated as confidential, subject to circumstances where disclosure is required or permitted by law.
Information may need to be disclosed without your consent where, for example:
Where practical and appropriate, we will discuss concerns with you before information is disclosed.
CWH may record some sessions, workshops, programs or online experiences, including sessions delivered through platforms such as Zoom.
Recordings may be made for purposes including:
Where a session or workshop will be recorded, participants will be informed before or at the commencement of the session wherever reasonably practicable.
Where recording is optional, you will be given the opportunity to decline recording and, where reasonably practicable, participate without being recorded.
For online group sessions, participants should be aware that if they choose to speak, appear on camera or otherwise participate in a recorded session, their contribution may form part of the recording.
CWH will take reasonable steps to manage recordings securely and will only use or retain them for the purposes communicated to participants, subject to applicable law and any consent provided.
Recordings may be stored or processed using third-party technology or service providers used by CWH to deliver its services. Where recordings are shared with participants, access may be subject to the terms and security arrangements of the relevant platform.
Where a recording is used for a purpose requiring additional consent, CWH will seek that consent before using the recording for that purpose.
CWH is not an emergency, crisis or after-hours support service.
Bookings, emails, forms, messages and other communications to CWH are not monitored continuously and should not be relied upon where immediate assistance is required.
If you are experiencing an emergency or are at immediate risk of harm, contact emergency services or an appropriate crisis support service.
An initial conversation may be offered before commencing a paid service. This provides an opportunity to discuss your needs, ask questions and determine whether CWH is an appropriate fit.
An initial conversation does not constitute the commencement of a formal service relationship or a chargeable NDIS support.
Where CWH proceeds to provide NDIS supports, the relevant Service Agreement and intake process will apply.
Payment arrangements for private mentoring, consultations, workshops, retreats and other paid services will be communicated at the time of booking.
Payment is required to secure a booking or place.
Different payment arrangements may apply to NDIS-funded services and will be outlined in the applicable service agreement or booking arrangements.
Unless otherwise stated for a particular service:
CWH may consider exceptional circumstances on a case-by-case basis.
Where CWH needs to cancel or reschedule a service or activity, we will provide as much notice as reasonably practicable and, where appropriate, offer an alternative arrangement or applicable refund.
Nothing in these Terms excludes or limits any rights you may have under applicable Australian consumer law.
To participate safely and effectively, you agree to:
You should not participate in an activity if you know or reasonably believe that it is unsuitable for you without first obtaining appropriate professional advice.
We aim to provide:
We do not guarantee a particular personal, wellbeing, NDIS, travel or other outcome from participation in our services.
Outcomes depend on individual circumstances, participation, external factors and decisions made by the participant.
Our services and experiences are designed for people with different circumstances, abilities and levels of experience. However, every person's needs are different.
Before participating in a service or activity, you are responsible for considering whether it is appropriate and suitable for your circumstances.
This may include considering:
You should provide CWH with relevant information that may reasonably affect your participation or safety.
CWH may ask additional questions or request further information where reasonably necessary to assess suitability.
Where you are unsure whether an activity, experience or travel arrangement is suitable for you, we encourage you to seek advice from an appropriately qualified professional before proceeding.
CWH will take reasonable steps within its control to communicate known risks and provide appropriate safety information. Participants remain responsible for making informed decisions about their participation and for following reasonable safety instructions.
Nature-based activities and outdoor experiences may involve inherent risks that cannot always be completely eliminated.
Depending on the activity, these may include:
Participants are responsible for wearing appropriate clothing and footwear, bringing required water, food, medication and personal equipment, and advising CWH of relevant needs or concerns.
CWH may modify, postpone, relocate or cancel an outdoor activity where weather, environmental conditions, participant circumstances or other factors create an unreasonable or unacceptable safety risk.
Where an activity is particularly demanding or has specific risks, additional participant information, suitability requirements or acknowledgements may apply.
CWH may provide general travel consultation and planning support to help clients explore travel possibilities and feel more confident about taking their next step.
Travel consultation may include discussion of:
Unless expressly stated otherwise, CWH does not act as the client's travel agent, booking agent or travel supplier.
Clients may choose to use the information provided by CWH to:
CWH's role is to provide information, guidance and practical consideration to help the client make informed decisions and feel confident about their next steps.
Travel information, prices, availability, accessibility arrangements, entry requirements, airline policies, accommodation facilities and other travel conditions can change.
Clients remain responsible for independently confirming current information and requirements with relevant airlines, accommodation providers, transport operators, government authorities, travel insurers and other service providers before making final arrangements.
CWH does not provide medical, legal, immigration or specialist accessibility certification through Travel Talks.
Where disability or health-related considerations are relevant, clients should seek appropriate professional advice where necessary and confirm specific requirements directly with the relevant travel provider.
CWH may offer workshops, retreats, group programs and community experiences from time to time.
Specific conditions may apply to individual events depending on their location, duration, activities and facilitators.
Event information will identify relevant requirements where reasonably practicable.
CWH may engage external facilitators, practitioners, venues or specialist providers.
Where an external facilitator provides specialist content or services, they remain responsible for operating within their own qualifications, professional scope and applicable requirements.
CWH may change a facilitator, venue, program component, date or activity where reasonably necessary.
Where significant changes occur, CWH will communicate them as soon as reasonably practicable.
Connection Wellbeing Hub may provide supports to eligible NDIS participants where the service is appropriate to the participant's circumstances, goals and funding arrangements.
CWH works with self-managed and plan-managed participants where applicable.
Where appropriate, services may be aligned with a participant's identified NDIS goals and support needs.
CWH does not guarantee that a particular service, activity or expense will be funded by the NDIS.
Participants, nominees or plan managers are responsible for ensuring that their funding arrangements are appropriate for the supports they choose to purchase.
Where required, an individual service agreement or other participant-specific documentation may apply in addition to these Terms.
CWH provides supports in accordance with the scope of the services it is qualified and equipped to deliver.
Where CWH provides NDIS supports, we comply with the NDIS Code of Conduct and applicable laws and requirements relevant to the supports being delivered.
CWH maintains policies and procedures relevant to safe and ethical service delivery, including areas such as incident management, complaints, privacy, risk management and participant safeguarding.
Richelle Stewart holds a current NDIS Worker Screening Check, Working With Children Check, Police Check and First Aid and CPR certification.
Richelle Stewart has also completed the NDIS Worker Orientation Module: "Quality, Safety and You".
Evidence of relevant checks, qualifications and insurance may be made available where reasonably required.
CWH may work with other facilitators, practitioners, organisations, venues or service providers to deliver particular workshops, retreats, events or experiences.
Where another person or organisation provides a service directly to you, their own terms, conditions and professional obligations may also apply.
CWH will communicate material information about external facilitators or providers where reasonably relevant to your participation.
CWH does not represent that an external provider's services are equivalent to CWH services or that CWH is responsible for matters outside the services it has agreed to provide.
Connection Wellbeing Hub maintains appropriate business insurance relevant to the services it provides, including Professional Indemnity and Public Liability insurance.
CWH also maintains relevant checks, training and procedures appropriate to its activities and the people it supports.
Information about qualifications, checks, insurance or other credentials may be provided upon reasonable request where appropriate.
To the extent permitted by law, Connection Wellbeing Hub is not liable for any loss, damage, cost or expense arising from or in connection with the provision of our services, except to the extent that such liability cannot lawfully be excluded or limited.
Where liability can lawfully be limited, Connection Wellbeing Hub's liability will be limited to the remedies available under applicable law and, where permitted, to the amount paid for the relevant service.
To the extent permitted by law, Connection Wellbeing Hub is not liable for any indirect, incidental or consequential loss, including loss of income, loss of opportunity or other economic loss arising in connection with the services.
Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian law.
We welcome feedback and encourage you to raise concerns as soon as possible so that we have an opportunity to address them.
If you are unhappy with a service, please contact:
Email: info@connectionwellbeinghub.com.au
We will consider complaints respectfully and aim to respond within a reasonable timeframe.
Where a complaint relates to an NDIS support, participants may also have access to external complaint pathways, including the NDIS Quality and Safeguards Commission.
Nothing in these Terms prevents you from accessing any external complaint or dispute resolution process available to you under applicable law.
CWH may update these Terms from time to time to reflect changes to our services, business operations, legal requirements or other circumstances.
The current version will be made available through our website.
Where a change materially affects an existing booking or service arrangement, we will provide notice where reasonably practicable.
Changes will not operate to remove rights that cannot lawfully be removed or modified.
These Terms are governed by the laws of New South Wales, Australia.
Subject to any applicable consumer or other legal rights, disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of New South Wales.
Connection Wellbeing Hub Pty Ltd
ABN: 94 698 009 237
Email: info@connectionwellbeinghub.com.au
Connection Wellbeing Hub — Terms & Conditions
Interim version — August 2026
This document is a working version pending formal legal review. It is not intended to constitute legal advice.
Copyright © 2026 Connection Wellbeing Hub - All Rights Reserved.
mentoring and wellbeing support is not therapy, counselling, medical advice or crisis support.
If you're in immediate danger call 000. For 24/7 crisis support, contact Lifeline on 13 11 14.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.