Connection Wellbeing Hub Pty Ltd
ABN 94 698 009 237

Last updated: August 2026
Interim version — Pending Formal Legal Review

Connection Wellbeing Hub Pty Ltd ("Connection Wellbeing Hub", "CWH", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with CWH, including when you use our website, contact us, participate in our services, attend an event or workshop, engage with our communities, or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other privacy obligations that may apply to the services we provide.

The information we collect depends on how you interact with CWH.

This may include:

• Name
• Email address
• Telephone number
• General location information
• Date of birth where reasonably required
• Emergency contact information where relevant to a particular service or activity

When you engage with CWH, we may collect information relevant to providing the service, including:

• Your goals and preferences
• Information about your circumstances
• Support needs
• Accessibility requirements
• Relevant health or disability information where necessary for the service
• Information relevant to participation in nature-based activities or events
• Information relevant to travel consultation
• NDIS-related information where we provide NDIS supports
• Session notes and service records
• Information provided by an authorised representative, parent, carer, support coordinator or other relevant person where authorised or appropriate

We only seek sensitive information where it is reasonably necessary for the service being provided or where you choose to provide it.

This may include:

• Booking details
• Invoicing information
• Payment information
• Transaction records
• Business or organisation details where applicable

Payment information may be processed through third-party payment providers and CWH may not directly hold complete payment card details.

We may retain records of:

• Emails
• Enquiries
• Booking communications
• Messages relating to services
• Feedback and complaints
• Other communications relevant to our relationship with you

When you use our website, we may collect information such as:

• IP address
• Browser and device information
• Website usage information
• Pages visited
• Referring websites
• Cookie and analytics information

If you participate in a CWH-operated online community, we may have access to information associated with your participation, including your name, profile information, posts, comments and other information you voluntarily share within the community.

Information posted within an online community may be visible to other members. You should avoid sharing information that you do not want other community members to see.

We may collect personal information:

• Directly from you
• Through our website and online forms
• When you make an enquiry
• When you book or purchase a service
• During an intake or consultation
• During mentoring or support sessions
• When you participate in a workshop, retreat, event or nature-based activity
• When you join or participate in a CWH community
• By email, telephone or social media
• From an authorised representative or other person involved in coordinating your support, where appropriate
• From an NDIS plan manager, support coordinator or other authorised person where relevant
• Automatically through website cookies, analytics and similar technologies

Where reasonably practicable, we will collect personal information directly from you.

Where information is collected from another person or organisation, we will only do so where reasonably necessary, authorised or permitted by law.

We may use personal information to:

• Provide and manage our services and supports
• Understand your goals, preferences and support needs
• Assess suitability for particular services or activities
• Develop appropriate support or activity arrangements
• Communicate with you
• Manage bookings and appointments
• Process payments and issue invoices
• Maintain service and business records
• Provide NDIS supports where applicable
• Communicate with authorised representatives or relevant support persons where appropriate
• Manage workshops, events, retreats and community activities
• Respond to questions, feedback and complaints
• Improve our services and programs
• Maintain safety and manage foreseeable risks
• Meet legal, regulatory, insurance, accounting and business obligations
• Protect the safety and wellbeing of participants, facilitators and others
• Send marketing communications where you have consented or where otherwise permitted by law

We will not use your personal information for an unrelated purpose unless permitted or required by law or with your consent where consent is required.

Some CWH services may involve the collection of sensitive information, including information relating to health, disability, mental health, family circumstances or other personal matters.

We recognise that this information requires particular care.

We will only collect, use or disclose sensitive information where reasonably necessary for the purpose for which it was collected, where you have consented where required, or where otherwise permitted or required by law.

Where sensitive information is relevant to participation in a service or activity, we may use it to:

• Understand support or accessibility requirements
• Assess suitability
• Manage foreseeable risks
• Make reasonable adjustments where possible
• Provide appropriate services or supports
• Meet applicable legal, safety, insurance or NDIS obligations

You should provide accurate information that is reasonably relevant to your participation and safety.

We do not sell personal information.

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

• Service providers who assist us in operating our business
• Booking and scheduling providers
• Website and technology providers
• Accounting and invoicing providers
• Payment providers
• Email and communication providers
• Online meeting providers
• Event venues or relevant activity providers
• Professional advisers
• Insurers
• Contractors, facilitators or specialist providers involved in delivering a service
• NDIS-related parties where authorised and relevant to providing supports
• Emergency services or relevant authorities where necessary for safety
• Government, regulatory or law enforcement bodies where required or permitted by law

We will only disclose information to the extent reasonably necessary for the relevant purpose.

CWH uses third-party platforms and service providers to operate its business.

These may include, depending on the services currently in use:

• Website hosting and website services
• Google services, including scheduling or calendar functions
• Xero for accounting and invoicing
• Meta, including Facebook and Instagram
• Email marketing platforms
• Zoom or another online meeting platform
• Cloud storage and document management services
• Booking and payment platforms
• Other technology providers used from time to time

Some third-party providers may store or process information outside Australia.

We take reasonable steps to select reputable providers and to use them in a manner appropriate to the nature of the information being handled.

Third-party providers operate under their own privacy policies and terms, which may apply to information processed through their platforms.

Where a service involves a third-party platform, you should review the relevant provider's privacy information where appropriate.

Some CWH sessions, workshops or programs may be delivered online using platforms such as Zoom.

Where an online session is recorded, participants will be informed before or at the commencement of the session where reasonably practicable.

Recordings may be used for purposes communicated to participants, which may include:

• Providing participants with access to a workshop replay
• Delivering or supporting an online program
• Educational or program purposes
• Facilitator reflection
• Quality improvement
• Professional development
• Other purposes for which appropriate consent has been obtained

Participants should be aware that where a group session is recorded, their voice, image, name or contributions may form part of the recording if they participate.

Where recording is optional, participants will be given an opportunity to decline recording where reasonably practicable.

Recordings will be stored and managed in accordance with the purpose for which they were collected and applicable privacy obligations.

CWH may operate communities through platforms such as Facebook.

Information shared publicly or within an online community may be visible to other members and may be subject to the privacy practices and terms of the platform being used.

CWH cannot guarantee the confidentiality of information voluntarily shared by you in an online community.

You should consider carefully what personal or sensitive information you choose to share in community spaces.

CWH may remove posts or restrict access to community spaces where reasonably necessary to maintain safety, privacy or community standards.

Where permitted by law, CWH may send information about services, workshops, events, programs or other offerings.

You may unsubscribe from marketing communications at any time by using the unsubscribe function provided or by contacting us.

We will not sell your personal information to marketers or other organisations.

Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality and analyse traffic.

Some cookies may be provided by third-party services used on our website.

You may be able to control or disable cookies through your browser settings. Doing so may affect the functionality of some parts of the website.

Where required, CWH will provide appropriate information or consent mechanisms in relation to cookies and similar technologies.

CWH takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Restricting access to personal information
• Using password-protected systems
• Using reputable technology and service providers
• Maintaining appropriate business procedures
• Securely storing physical and electronic records
• Taking reasonable steps to dispose of information securely when it is no longer required

No method of electronic storage or transmission can be guaranteed to be completely secure.

Where CWH becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable legal requirements, including any applicable obligations under the Notifiable Data Breaches scheme.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law, regulation, insurance requirements, accounting requirements or other legitimate business obligations.

Different types of records may therefore be retained for different periods.

When personal information is no longer required and there is no legal or other legitimate reason to retain it, we will take reasonable steps to securely delete or destroy it.

You may request access to personal information CWH holds about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

Requests should be made to:

info@connectionwellbeinghub.com.au

We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

There may be circumstances where access cannot be provided or can only be provided in a limited form, where permitted or required by law.

If you believe CWH has handled your personal information in a way that does not comply with this Privacy Policy or applicable privacy obligations, please contact us first.

Email: info@connectionwellbeinghub.com.au

We will review your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Further information is available from the OAIC website.

Some CWH services, workshops, activities and communities may involve children or young people.

Where CWH provides services to a child or young person, we may collect information from and about the child or young person and their parent, guardian, carer or authorised representative where reasonably necessary.

We take additional care when handling information relating to children and young people and will manage that information in accordance with applicable privacy and safeguarding requirements.

Parents, guardians or authorised representatives should consider the information their child shares in online community spaces and should ensure that children and young people understand that information shared online may be visible to others.

Where CWH provides supports to NDIS participants, we may collect and handle additional information relevant to the participant's support needs, goals, circumstances and funding arrangements.

This may include sensitive information where reasonably necessary to provide appropriate supports.

Information may be shared with an authorised nominee, parent, guardian, support coordinator, plan manager, relevant service provider or other authorised person where necessary and appropriately authorised.

CWH will only seek and disclose information reasonably required for the provision and administration of the participant's supports, subject to applicable law and consent requirements.

Participant information will be handled in accordance with applicable privacy obligations and relevant NDIS requirements.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The current version will be published on our website.

Where a change is significant, we will take reasonable steps to communicate the change where appropriate.

If you have questions about this Privacy Policy, how we handle personal information, or wish to make a privacy request or complaint, please contact:

Connection Wellbeing Hub Pty Ltd
ABN: 94 698 009 237
Email: info@connectionwellbeinghub.com.au
Website: connectionwellbeinghub.com.au

Privacy Policy | Connection Wellbeing Hub Pty Ltd | August 2026

This is an interim working document pending formal legal review by Sprintlaw. It is not intended to constitute legal advice.