Connection Wellbeing Hub Pty Ltd
ABN 94 698 009 237
Last Updated: August 2026
Interim Version — Pending Formal Legal Review
Connection Wellbeing Hub Pty Ltd ("Connection Wellbeing Hub", "CWH", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with CWH, including when you:
Where applicable, CWH handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other privacy obligations that may apply to our services.
The information we collect depends on how you interact with CWH.
This may include:
Depending on the experience, we may collect information relating to:
We only seek information that is reasonably necessary for the relevant service, experience or activity, or that you choose to provide.
Where CWH provides NDIS supports, we may collect information relevant to:
This may include:
Payment information may be processed through third-party payment providers and CWH may not directly hold complete payment card details.
We may retain records of:
When you use our website, we may collect information such as:
If you participate in a CWH-operated online community, we may have access to information associated with your participation, including:
Information shared within an online community may be visible to other members. You should carefully consider what personal or sensitive information you choose to share.
We may collect personal information:
Where reasonably practicable, we will collect personal information directly from you.
Where information is collected from another person or organisation, we will only do so where reasonably necessary, authorised or permitted by law.
We may use personal information to:
We will not use your personal information for an unrelated purpose unless permitted or required by law or with your consent where consent is required.
Some CWH services and activities may involve sensitive information, including information relating to:
We recognise that sensitive information requires particular care.
We will only collect, use or disclose sensitive information where reasonably necessary for the purpose for which it was collected, where you have consented where required, or where otherwise permitted or required by law.
Where relevant, sensitive information may be used to:
You should provide accurate information that is reasonably relevant to your participation and safety.
CWH does not sell your personal information.
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
We will only disclose information to the extent reasonably necessary for the relevant purpose.
CWH uses third-party technology and service providers to operate our business.
Depending on the services currently in use, these may include:
These providers may collect, store or process information in accordance with their own privacy policies and terms.
Some providers may store or process information outside Australia.
CWH takes reasonable steps to select reputable providers and use them appropriately for the services we provide.
Where you interact directly with a third-party platform, that platform's own privacy policy and terms may also apply.
Some CWH experiences, workshops, events or online programs may be photographed, filmed or recorded.
This may occur for purposes including:
Where an online session will be recorded, participants will be informed before or at the commencement of the session wherever reasonably practicable.
Where recording is optional, participants will be given an opportunity to decline recording where reasonably practicable.
CWH may photograph or film experiences and events for general documentation and promotional purposes.
Where identifiable participant images, testimonials or other personal content are intended to be used for promotional purposes, CWH will seek appropriate consent where required.
Participants should respect the privacy of other participants and should not photograph, film or publish identifiable images of others without permission.
CWH may operate communities through platforms including Facebook and other online platforms.
Information shared within a community may be visible to other members.
CWH cannot guarantee the confidentiality of information voluntarily shared within a community.
You should carefully consider what information you choose to share.
In particular, you should avoid sharing:
CWH may remove content or restrict access to community spaces where reasonably necessary to protect privacy, safety or community standards.
Third-party platforms such as Facebook operate under their own privacy policies and terms.
Some CWH experiences, communities, activities and services may involve children or young people.
Where CWH provides services or experiences involving children or young people, we may collect information from or about the child or young person and their parent, guardian, carer or authorised representative where reasonably necessary.
We take additional care when handling information relating to children and young people.
Parents, guardians and authorised representatives should consider what information a child or young person shares within online community spaces and should help them understand that information shared online may be visible to others.
CWH will handle information relating to children and young people in accordance with applicable privacy, safeguarding and legal requirements.
CWH may provide experiences or services involving people who may be vulnerable or require additional support.
This may include people experiencing vulnerability due to:
Where relevant, CWH may collect information necessary to understand support, accessibility, communication or safety requirements.
We will only seek information reasonably necessary for the relevant purpose and will take reasonable steps to protect it.
Where CWH provides NDIS supports, we may collect additional information relevant to the participant's:
This may include sensitive information where reasonably necessary to provide appropriate supports.
Information may be shared with an authorised nominee, parent, guardian, support coordinator, plan manager, relevant provider or other authorised person where necessary and appropriately authorised.
CWH will only seek and disclose information reasonably required for the provision and administration of the participant's supports, subject to applicable law and consent requirements.
Participant information will be handled in accordance with applicable privacy obligations and relevant NDIS requirements.
CWH may send information about:
Where required, we will obtain consent before sending marketing communications.
You can unsubscribe from marketing communications at any time using the unsubscribe function provided or by contacting us.
We do not sell personal information to marketers or other organisations.
Our website may use cookies and similar technologies to:
Some cookies may be provided by third-party services.
You may be able to control or disable cookies through your browser settings. Doing so may affect some website functionality.
Where required, CWH will provide appropriate information or consent mechanisms relating to cookies and similar technologies.
CWH takes reasonable steps to protect personal information from:
Measures may include:
No electronic storage or transmission system can be guaranteed to be completely secure.
Where CWH becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where applicable.
CWH retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required by law, regulation, insurance, accounting or other legitimate business requirements.
Different records may therefore be retained for different periods.
When personal information is no longer required and there is no legal or legitimate reason to retain it, CWH will take reasonable steps to securely delete, destroy or de-identify it.
You may request access to personal information CWH holds about you.
You may also request that inaccurate, incomplete or outdated information be corrected.
Requests should be made to:
info@connectionwellbeinghub.com.au
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
There may be circumstances where access cannot be provided, or can only be provided in a limited form, where permitted or required by law.
If you believe CWH has handled your personal information in a way that does not comply with this Privacy Policy or applicable privacy obligations, please contact us first.
Email: info@connectionwellbeinghub.com.au
We will review your concern and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC.
CWH may update this Privacy Policy from time to time to reflect changes to:
The current version will be published on the CWH website.
Where a change is significant, we will take reasonable steps to communicate the change where appropriate.
If you have questions about this Privacy Policy, how CWH handles personal information, or wish to make a privacy request or complaint, please contact:
Connection Wellbeing Hub Pty Ltd
ABN: 94 698 009 237
Email: info@connectionwellbeinghub.com.au
Website: connectionwellbeinghub.com.au
Privacy Policy | Connection Wellbeing Hub Pty Ltd | August 2026
This is an interim working document pending formal legal review. It is not intended to constitute legal advice.
Copyright © 2026. Connection Wellbeing Hub
Experiences • Connection • Community
Central Coast & Newcastle
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